We highly recommend that you test your connectivity in advance of the web conference day. Testing will be active beginning on Monday, October 2 at 12:00 pm Eastern time. Simply click the “Launch Stream” button at the top of the page.
Tech support for this event will become available on Tuesday, October 3rd at 8am CDT.
In order to maximize efficiency and ensure a prompt solution, please have the following recourses available before contacting tech support:
- Operating System – Mac or PC
- Internet Browser – Internet Explorer, Google Chrome, Mozilla Firefox, Safari
- Internet Connectivity – Hardwire or Wireless
- Internet Speed Results – Found in the ‘Internet Needs’ Section at the top of the document
- Your Name, Title, and Location
For a faster response, please start by emailing your support issues to the address below. If you do not wish to email, an alternative support line is also provided.
Hours of Operation:
- Tuesday, October 3rd – 8am-5pm CDT
- Wednesday, October 4th – 8am-5pm CDT
- Thursday, October 5th – 8am-5pm CDT
A download speed of 10Mbps or higher is recommended for viewing streaming material. While material will still be assessable and viewable with slower speeds, video quality and buffer times may be affected. To check your internet speeds, follow the instructions below.
- Open your preferred internet browser and navigate to www.speedtest.net
- As soon as the web page loads, click the “Begin Test” button. It may take a few moments to test the ping, download, and upload speeds.
- When the test has finished, check that your download speed is greater than 10Mbps, as shown in the image below:
If your download speed is less than 10Mbps, you may experience higher buffer times, and poorer quality video/audio.
Follow these troubleshooting tips to increase download speeds:
- If available, connect to a hardwire internet connection in place of wireless
- Close any other browsing windows and apps that use bandwidth
- Do not browse the web, download files, or send large attachments while you are viewing the stream
Extending your computer Video/Audio
To watch the livestream with a larger group, connecting to an external display is the best option for increasing viewers without running multiple machines. Follow the instructions below to help guide you through that process.
Depending on the make/model/type of computer you’re using, there could be several different options and variables to extend your computer monitor to a larger TV or projector and screen. Your conference rooms and may have built-in audio/visual that should be connectable via VGA or HDMI. Some computers require dongles/adapters to get to one of the video formats listed above. Check with your IT administrator if you do not see video connections on your computer.
- Identify what type of video output is on your computer. The images below will help in identifying the type:
- Now that you have identified your video connection type, use either a VGA or HDMI to connect to your TV/projector.
- If you are running on a PC, follow these steps to connect to your external display:
- Press the Windows Key.
- Type Adjust screen resolution and press Enter.
- Find Display and click the down arrow on the right-hand side of the box.
- Select the appropriate output device.
- Click Apply, then click OK.
- If you are running on a Mac, follow these steps to connect to your external display:
- Go to System Preferences > Displays, and select the resolution on the left side of the window.
- Next, select the Arrangement tab.
- Make sure the box next to Mirror Displays is checked.
- If you are using VGA, you will also need to extend the Audio. To do this, look for the headphone jack on the machine.
- Connect the output of your headphone jack to the input of the projector/tv (usually near the VGA plug)
- If you are using HDMI, your audio will travel with the video over the same cable. If you do not hear the audio from your TV, use the steps below to change your Audio output on your device:
- Click the “Start” button on the lower-left corner of the screen.
- Click the Windows “Control Panel”
- The Sounds and Audio Devices Properties window appears.
- Select HDMI Audio and hit OK
- First, just right click on the audio option in the bottom right hand corner, and then select the playback devices option.
- Next, a window will pop up that lists all of the available output devices for your computer.
- Select HDMI Audio and hit OK